On the 10,000 yuan wardrobe, two weeks of faulty furniture, no three packs, after-sales injury can not afford

A few days ago, Ms. Tang, a resident of Nankai District, reported that she bought a set of wardrobes at a furniture store. She found that the doors were loose in less than half a month, but manufacturers and businesses were not responsible for repairs. The reporter then found that many furniture companies did not have a unified national after-sales service phone, and the after-sales service system was extremely imperfect. Ms. Tang said that she bought this wardrobe with nearly 10,000 yuan and had many metal parts. After two weeks, she found that the door was loose, and it was suspected that there was a problem with the metal parts. In this regard, the seller expressed a problem to find a manufacturer, and the manufacturer said: "Confirm that it is a quality problem is responsible for repair, the customer does not care about the use of the manufacturer; if the customer strongly requests repair, the manufacturer will arrange a special person to go to the door, but to collect 380 yuan home Fees and expensive repairs, parts costs.” For the attitude of sellers and manufacturers, Ms. Tang said: “Buy a large piece of home appliances and return for 7 days, 15 days for replacement, the main components for one year!” Ms. Tang’s shopping mall survey of the wardrobe found that there were more than 30 domestic and foreign furniture manufacturers in the mall. The reporter randomly surveyed 10 domestic furniture companies, including Guangdong, Sichuan, Hebei, Shandong, etc. As a result, 7 companies did not have a unified national after-sales service call, and some furniture companies' service calls were investment hotlines, which did not answer quality questions and warranties. problem. A high-end furniture store management personnel in Heping District pointed out that compared with the home appliance industry, the after-sales service system of the furniture industry is obviously imperfect. The fundamental reason is that the "Regulations on the Responsibility for the Repair and Replacement of Some Commodities" is limited to the "Part of the Commodity Catalogue for the Implementation of the Three Guarantees". The vast majority of products, such as home appliances, do not include furniture products, leading to a lot of furniture industry in the after-sales service, consumer rights are difficult to maintain. A lawyer from a law firm in Nankai District pointed out that at present, furniture products are developing in the direction of high-end and automation, and some products use high-tech, metal parts, etc., and the probability of problems increases. The lawyer recommended that the relevant departments include furniture products in the three-package catalogue to improve the quality and service level of the furniture industry. (Source: Bohai Morning Post reporter: Li Ge)

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